If international arbitration wishes to maintain its competitive edge versus other forms of dispute resolution, urgent reforms are necessary. As part of the service industry, institutional arbitration has to become much more customer oriented. While recently a number of arbitral institutions have revised their rules (e.g., PCA, HKIAC, VIAC, KLRCA, Finland Chamber of Commerce, etc.), these revisions seem far from sufficient. Based on recent cases where the author was involved, detailed proposals will be developed how to further improve the efficiency of international arbitration proceedings for the benefit of the parties and ultimately also arbitral institutions. The proposals to be presented will focus on: (i) 'piercing the arbitral veil'; (ii) measuring the success of arbitral institutions with 'real' factors instead of the conventional ones; (iii) creating incentives to speed up proceedings; (iv) a balanced approach to the appointment of arbitrators in international arbitration; and (v) performance evaluation of international arbitrators.
Journal of International Arbitration